Refund and Cancellation Policy

Effective date: October 28, 2026

This policy applies to bookings and purchases made with Real Santa Michael through realsantamichael.com, by phone, text, or email.

In-Person Visits and Events

You may cancel or request a change to your booking by contacting us at least [7 days] before the scheduled visit or event.

• Cancellations received at least [7 days] in advance: [refund the amount paid, less any non-refundable deposit / issue a full refund].
• Cancellations received fewer than [7 days] in advance: [no refund / refund the amount paid less the deposit].
• If you need to reschedule, we will try to find another available date. Rescheduling depends on availability.

Any deposit or booking fee that is non-refundable will be identified before payment is made.

Personalized Letters and Recorded Videos

Because these items are made to order, payments are [non-refundable once personalization work has begun / refundable if you cancel before work begins]. If we have not started preparing your order, contact us promptly to request a cancellation.

If an item arrives damaged, is not delivered, or contains a significant error on our part, contact us and we will work with you on a replacement or refund as appropriate.

Live Video Visits

You may request a cancellation or rescheduling at least [24 hours] before the scheduled visit. Requests received after that time are [not refundable / handled at our discretion].

If we must cancel or cannot provide the live visit, you may choose a rescheduled visit or a refund of the amount paid for that visit.

If We Cancel or Cannot Provide a Service

If Real Santa Michael cancels a booking or cannot provide the service, you may choose to reschedule or receive a refund of the amount paid for the affected service.

If severe weather, illness, travel disruption, or another circumstance outside our reasonable control prevents a visit, we will contact you to discuss rescheduling or an appropriate refund.

How to Request a Refund or Cancellation

Contact us with your name, booking date, service purchased, and the email address or phone number used to make the booking:

Email: RealSantaMichael@gmail.com

Phone or text: +1 (979) 277-0411

Approved refunds will be returned to the original payment method when possible. Processing times may depend on your bank or payment provider.

Nothing in this policy limits rights that cannot be waived under applicable law.